Sr Manager, Solution Readiness

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Date: Apr 20, 2026

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

This opportunity is part of the US Technology Solution Readiness team. Our mission is to deliver limitless technology solutions that make dining convenient and delightful. We enable Crew, Managers, and Owner Operators to Run Great Restaurants. Our technology supports all 13,500+ US restaurants and helps restaurant teams serve millions of customers daily.

The US Solution Readiness Senior Manager (Backend Capabilities) leads consumer platform technology supporting one of the largest mobile ordering and delivery platforms worldwide. The Senior Manager, Solution Readiness manages long-term product roadmaps, supports the deployment of enhancements to US environments, triages defects, and partners with counterparts throughout the software development lifecycle to ensure solutions support US requirements. They ensure these efforts align with McDonald’s Global Technology strategic goals. Although the primary focus is on US customers, a global perspective is essential to develop enterprise solutions and benefit from McDonald’s unparalleled global scale.

Collaborating with global tech leads and product manager, vendors, and architects, the Senior Manager, Solution Readiness advises on crucial architectural, development and functional decisions to meet customer needs. The Senior Manager is also a people leader for solution readiness managers and business technical analysts and is the owner of implementation decisions for the Global Mobile Application, Global Web Solution and Global Web Application. The ideal candidate will have a strong technical skillset, be results and measurement driven, an outstanding communicator, and exhibit teamwork and influencing skills that foster a collaborative and continuous improvement environment. 

Key collaborators include US Owner Operators, internal business areas such as Digital Customer Experience, Operations, Marketing, Global Technology, Legal, and many others. Close partnership with Global Technology product counterparts is critical to success.

Duties

  • Roadmap Strategy & Alignment: Influence and align the product roadmap, incorporating both US market requests and global initiatives, to ensure strategic alignment with US, Global Technology, and vendor roadmaps.
  • Stakeholder & Business Partnership: Partner with Owner-Operators on the Technology Board, as well as stakeholders in Marketing and Operations, to drive strategic alignment and ensure business needs are met.
  • Global Technology Collaboration: Serve as the primary US technical liaison to Global Technology teams, actively partnering with Product Managers and Tech Leads throughout the software development lifecycle to influence backend solutions and ensure US market requirements are met.
  • Technical Requirements & Vendor Management: Define and manage technical requirements, dependencies, and vendor Service Level Agreements (SLAs) to guarantee business needs are achieved and solutions are secure, scalable, and reliable.
  • Solution Reviews: Partner with Global Architecture team to review architecture designs and blueprints prior to development to ensure solutions meet US needs and requirements.
  • Comprehensive Testing Strategy: Own and drive a comprehensive testing strategy for all backend services—including functional, integration, performance, and scalability testing—to ensure the quality, resilience, and successful deployment of all solutions.
  • Technical Health & Operations: Establish and own the processes for monitoring the health, stability, and performance of critical US backend environments, and ensure robust 24x7 operational support processes are in place.
  • Deployment & Release Management: Oversee the deployment and release management of backend services into US pre-production and production environments.
  • Incident & Defect Resolution: Lead the triaging and root cause analysis for production and non-production defects, coordinating with engineering and support teams to ensure timely resolution.

Qualifications

  • 8+ years of hands-on experience in backend development, technical operations, or site reliability engineering.
  • Previous experience as an engineer or Tech Lead, or experience working with engineering teams.
  • Expertise in cloud-native environments and services, with significant hands-on experience with AWS and/or GCP.
  • Demonstrated experience with monitoring, logging, and observability tools (e.g., Datadog, Splunk, New Relic, Dynatrace).
  • Experience in crafting and executing comprehensive testing strategies for backend systems, covering functional/component, integration, and performance testing.
  • Ability to communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders to drive alignment and decision-making.
  • Strong understanding of the software development life cycle, agile methodologies, and proficient in project management principles.
  • Previous experience with mobile applications, ordering and payment technology, 3rd party delivery integration programs, and an understanding of their supporting business processes
  • Experience leading technical priorities and driving strategic architectural initiatives
  • Strong technical background in microservices architecture, APIs, containerization (Docker, Kubernetes), and database technologies.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $152,678.00 - $190,847.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 


Nearest Major Market: Chicago